Email firstname.lastname@example.org to explain the nature of the return for approval and mailing address. Please also include a tracking number so we can confirm receipt of return as we do not have regular access to the return address. This is crucial. It's in bold on the top of the page.
If a garment is labelled 'Quick Sale,' it is not eligible for a return or refund. As The Bombchel Factory is a training facility, A Quick Sale item is likely discounted for a small factory issue.
If a garment is made custom it is not eligible for a return or refund unless received damaged, defective, or the wrong item(s) shipped. Mostly, assume we will swap your item out until you're happy with it, because as a small business we really really want you to be satisfied, and not just give up on us. We learn from EVERY SINGLE INTERACTION. Please pay attention to our size chart to avoid issues. We will alter custom items that don't fit, but customer will be required to pay additional shipping to and from destination.
We are not responsible for items that are lost in the mail but we will do what we can to help you find them! Please file a claim with the USPS and we will work on customer satisfaction on a case by case basis.
Basic Returns Expectations:
Quick Sale/ One Off/ Bodysuits/ Sale 30% or more: Final Sale
Custom: Exchange and Resize. Client pays additional shipping
General Products: Store credit
Our fault: Exchange, we pay shipping.
MAIL RETURNS TO:
200 Shyrewood Dr
Lawrenceville, GA 30043
(Only after sending an email to let us know to expect it!)
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Please keep in mind ankara has NO STRETCH. We use a lot of elastic and wrap styles to make up for this. Some garments may require slight alteration upon receipt. We will alter custom items that don't fit, but customer will have to pay shipping to and from destination. Inquire about custom attire if you prefer. SERIOUS INQUIRIES to be sent to email@example.com.
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