Return Policy

Due to our extremely limited stock, you must return your items to the address provided within 10 days from the day you received your package. **Please send an email with a tracking number for processing. **The Bombchel Factory allows a refund, store credit, or an even exchange both online and in store (Monrovia) after a fair review of why the item is being returned. Please note that all online returns must be processed online and not at our Monrovia location. For in store returns all tags must be attached and the original receipt AND form of payment must be present to complete the return.

Email shopbombchel@gmail.com to explain the nature of the return for approval and mailing address. Please also include a tracking number so we can confirm receipt of return as we do not have regular access to the return address.

If a garment is labelled 'Quick Sale,' it is not eligible for a return or refund. As The Bombchel Factory is a training facility, A Quick Sale item is likely discounted for a small factory issue.

If a garment is made custom it is not eligible for a return or refund unless received damaged, defective, or the wrong item(s) shipped.

We are not responsible for items that are lost in the mail but we will do what we can to help you find them! Please file a claim with the USPS and we will work on customer satisfaction on a case by case basis.

Processing

  • Original shipping charges are non-refundable.
  • Online Store Credit can only be used online at our website, www.shopbombchel.com
  • Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
  • Online Store credit never expires.
  • Online Store credit is provided in U.S. Dollars.
  • For more information about Online Store Credit, please contact shopbombchel@gmail.com.
  • Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.
  • Size Chart

     

    Please keep in mind ankara has NO STRETCH. We use a lot of elastic and wrap styles to make up for this. Some garments may require slight alteration upon receipt. Inquire about custom attire if you prefer. SERIOUS INQUIRIES to be sent to shopbombchel@gmail.com.

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