FAQS

Tell me more about the CUSTOM ORDERS!

Because our clothes are as individual as the clients who wear them and the women who make them, we offer custom designs as often as possible. Space is limited so we can ensure happy customers, so place your order when you can! Custom Items are marked as Custom, but feel free to inquire about customizing any of our products for an additional fee. Send requests to shopbombchel@gmail.com.

Please note the photos in the Shop are samples and those cloth swatches WILL NOT be available for purchase. Once you have submitted your order, and if we are within shipping time frame, we will respond within 3-5 business days with swatch photos for you to decide your pattern, and a size chart if applicable. If the expected shipping date is more than a month away, we will send swatches closer to time. Please do not email asking about the schedule of swatches, as we will likely not have time to reply.

We guarantee two surveys with 12 beautiful swatches for you to choose from on each form, or a full refund.

Please allow 3-4 weeks from order to fulfillment of your custom garment. We work really hard to get this time down to 2 weeks, so please fill out your surveys ASAP so we can move along.

You will receive a tracking notification when your garment leaves Liberia. It can take up to three weeks to be scanned into a US post office from that time.

 

Can I pay a rush fee to guarantee delivery in half the time?

Sure thing love! We offer a guaranteed rush for $50 per item (or set). Let us know if you're interested and we can let you know if your order is eligible for rush. Customized Rush Orders are NOT eligible for discounts. Custom orders are eligible for discounts as long as there isn't a rush.

 

Where are the beautiful skirts I see on your Kickstarter?

Cloth is limited in West Africa, which keeps us able to produce amazing one of a kind looks, but also makes patterns you've seen around sell out quickly. Just ask our happy backers, our custom order method makes YOU a designer! 

 

Why does shipping take so long?

Everything is coming from our factory in Liberia, so our shipments aren't as frequent or as fast as we would like just yet, but we are making everything with love and hope you understand. You will receive a tracking notification when your garment leaves Liberia. It can take up to three weeks to be scanned into a US post office from that time.

Please allow 3-4 weeks from order to fulfillment of your custom garment. We work really hard to get this time down to 2 weeks, so please fill out your surveys ASAP so we can move along.

 

Why is everything so limited?

We have worked with the same local cloth "market women" since Archel sold dresses in her pickup truck. Many times there is simply not enough fabric to create a bunch of the same item. Please check back as we will restock favorites in beautiful patterns as frequently as possible.

 

Do you still do pop up shops?

Heck yes. Add your name to our email list for updates. Instagram is also our favorite communication tool. @shopbombchel all day erryday. ;)

 

Do you have a physical store?

Yes! We have a boutique right under the factory in Monrovia! We are located in the YES Transport Compound on Camp Johnson Rd, in Central Monrovia. Our hours are 10am-6pm Wednesday-Saturday. We currently are not accepting returns or in store exchanges for items purchased online.  

 

How long does shipping take?

 

Most of our items are made to order, but we are working toward changing this as we grow. Please allow 1-3 days to process your order and we can estimate a delivery time for you. We don't anticipate any shipping to take longer than 3 weeks, but we do not guarantee a shipping time.

 

How do I track my order?

Once your order has been shipped from the US you will be emailed your tracking information.

 

Can I get a refund?

Please see our returns page! Please note that custom orders can NOT be returned, exchanged, or refunded unless there's an error from us or the item is shipped defective. The Bombchel Factory does not refund shipping costs when product is returned. Requests for refunds based on shipping time will be denied, but please let us know in advance if you are on a schedule. We work hard to make our clients happy!

  

Shipping & Delivery

The Bombchel Factory utilizes multiple order shipping methods. We ship anywhere in the world from Atlanta, GA. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via UPS or USPS. To track your order at anytime, you'll be able to use your UPS of USPS Tracking number. UPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) PLEASE NOTE: The Bombchel Factory does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Atlanta, GA. We try to be as green as possible. The Bombchel Factory is not responsible for lost or stolen packages.

Orders over $100 may require a signature at the time of delivery.

International customers may be required to pay import or duty fees to their local customs. The Bombchel Factory is not responsible for fees or taxes imposed by the customers local government.

**Many of our items are made to order, so shipping times will begin AFTER the garment has been made.**

Size Chart

 

Please keep in mind ankara has NO STRETCH. We use a lot of elastic and wrap styles to make up for this. Some garments may require slight alteration upon receipt. We will alter custom items that don't fit, but customer will have to pay shipping to and from destination. Inquire about custom attire if you prefer. SERIOUS INQUIRIES to be sent to shopbombchel@gmail.com.

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